clipped from: www.ivr-wiz.com.au Interactive Voice Response systems, or IVR, are the finest examples of Computer-Telephone Interaction Technology. These systems allow the user to interact with the company they are calling through his/her touch-tone telephone. The caller can speak commands to the database and make changes to information, purchase services and/or goods, and sometimes check the status of orders. The greatest benefit of Interactive Voice Response systems is that they do not require any kind of human intervention other than voice. By fully controlling and pre-determining the users’ needs, the IVR system helps the user to freely interact and manipulate data within the system.